Refund policy

1. Our Commitment
We want you to love what you ordered. If something isn’t right, we’re here to help.

2. Eligibility for Returns
We accept returns on full-priced items within 14 days of delivery, provided the item is:

• Unworn, unwashed, and in its original condition
• Free from perfume, makeup, or any marks
• In its original packaging with all tags attached

3. Final Sale Items
Sale items, discounted pieces, and gift cards are final sale and cannot be returned or exchanged unless the item is faulty.

4. How to Lodge a Return
To initiate a return, email us at contact@aetre.com.au within 14 days of receiving your order with your order number and reason for return. Our team will respond within 2–3 business days with next steps.

5. Shipping Costs
Return shipping is at the customer’s expense unless the item is faulty or incorrectly sent. We recommend using a tracked service as aetré is not responsible for items lost in transit.

6. Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed back to your original payment method within 5–7 business days.

7. Exchanges
We do not offer direct exchanges. If you’d like a different size or style, please return your item for a refund and place a new order.

8. Faulty Items
If your item arrives damaged or faulty, please contact us at contact@aetre.com.au within 48 hours of delivery with photos and your order number. We’ll make it right.