Shipping policy
Processing & Dispatch
All orders are processed and dispatched within 2–5 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking details once your order has been dispatched.
Domestic Shipping (Australia)
aetré ships Australia-wide via Australia Post.
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Express Shipping | 1–3 business days | Calculated at checkout |
Delivery times are estimates and may vary depending on your location. Remote areas may require additional transit time.
Order Tracking
Once your order is dispatched, you will receive an email with your Australia Post tracking number. You can track your parcel at auspost.com.au or through the Australia Post app.
Missed Deliveries
If you are unavailable at the time of delivery, Australia Post will leave a card with instructions for collection or redelivery. aetré is not responsible for parcels that are uncollected or returned to sender due to an incorrect address.
Incorrect Address
Please ensure your shipping address is correct at the time of placing your order. aetré is not responsible for orders delivered to an incorrectly provided address. If you notice an error, contact us immediately at contact@aetre.com.au.
Lost or Delayed Parcels
Once your order has been dispatched, it is in the hands of Australia Post. If your parcel appears lost or significantly delayed, please contact us at contact@aetre.com.au and we will do our best to assist.
International Shipping
aetré ships internationally via Australia Post. International delivery times and rates are calculated at checkout based on your location.
| Service | Estimated Delivery |
|---|---|
| International Standard | 6–20 business days |
| International Express | 3–10 business days |
Please note that delivery times are estimates and may vary depending on your country and local customs processing. Any applicable customs duties, taxes, or import fees are the responsibility of the customer and are not included in the order total.